Outlook says I have an unread message, but all messages are marked as read!

October 8, 2015 at 9:54 AMMadestro

I have rules configured in Outlook that move e-mails to different folders. One of these folders was reporting an unread message but the folder content view showed all messages marked as read.

It turns out there is a very simple way to fix this. There is in fact an e-mail that is not marked as read. You can find it by accessing the web version of the product, which is commonly available in company deployments. The URL is usually:

ex.somedomain.com, or

webmail.somedomain.com, or


Once you find it, mark it as read on the web interface and Outlook will automatically refresh and no longer show unread messages.

Posted in: Windows Networking